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Please use this identifier to cite or link to this item: http://hdl.handle.net/10112/10433

Title: 産業財におけるサービス開発とICTの役割
Other Titles: The determinant of ICT enabling service developmen in B to B contexts
Authors: 西岡, 健一
Author's alias: NISHIOKA, Kenichi
Keywords: ICT
サービス・イノベーション
B2B
産業財
関西大学若手研究者育成経費(個人研究)
関西大学
Kansai University
関西大学商学論集
Issue Date: 10-Oct-2016
Publisher: 關西大學商學會
出版者の別表記: 関西大学商学会
Shimei: 關西大學商學論集
Volume: 61
Issue: 2
Start page: 31
End page: 50
Abstract: The paper aims to clarify the determinants of ICT (Information and Communication Technology) enabled service development in the business-to-business context and to develop a framework for innovative business systems. Two Japanese companies are selected for the inductive case study based on the type of B2B relationships; an EC platform provider for industrial manufacturers and a servitized manufacturer dealing with agricultural machines. Both cases features the usage ICT to evolve their business to target business customers, especially focusing on customization and user-friendly interfaces. These case studies reveals that scalability and flexibility are the antecedent of developing a service system on service innovation. The study emphasizes visualizing processes and autonomy on real-time basis to be the determinants of ICT-enabled service development.
type: Departmental Bulletin Paper
URI: http://hdl.handle.net/10112/10433
ISSN: 04513401
NCID: AN00047023
Text Version: publisher
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